Definition of Direct Access
Direct access in the travel industry refers to the capability of a travel agent to directly access an airline’s database for obtaining the real-time and up-to-date information on the availability of seats and pricing. This feature sets apart direct access from searching for fares or quotes through the internet or online fare aggregators. The direct access feature enables travel agents to access the Computer Reservations System (CRS) of airlines, which provides them with information on seat inventory, reservations, and pricing, among others. This specialized tool enables travel agents to provide their customers with reliable, accurate and timely information on availability and pricing, that is not readily available through public portals. Thus, travel agents can provide a more personalized service to their customers, including better deals on flight options and hotel arrangements, making their travel experience more convenient and enjoyable. Direct access streamlines the booking process for both travel agents and customers, reducing errors and last-minute changes. Overall, direct access is a valuable resource for travel agents, providing them with a competitive edge in the travel industry.
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