Turndown Service Definition
The turndown service is an upscale hospitality practice where the staff prepares the guest’s room in the evening for a comfortable and inviting sleep experience. The service involves the careful preparation of the bed, including the changing of the linens, fluffing of pillows, and folding of blankets. Additionally, the staff may add small touches of luxury, such as chocolates or sweets placed on the pillows.
Turndown service is especially common in high-end hotels or resorts where guests are expecting a luxurious and personalized experience. The service is intended to create a welcoming and cozy atmosphere that ensures a peaceful and uninterrupted night’s sleep.
In addition to providing a comfortable sleeping environment, the turndown service also includes other thoughtful amenities. For instance, the staff may adjust the lighting, turn on soft background music, or provide a towel or robe. The service can also include refreshing the room’s amenities, such as restocking the minibar or providing fresh towels.
Overall, the turndown service goes above and beyond typical housekeeping practices to provide guests with a restful and indulgent experience. By anticipating their needs and setting the stage for a pleasant night’s rest, hotels can help ensure that guests leave feeling refreshed and satisfied with their stay.
« Back to Glossary Index